{"id":1423,"date":"2021-03-24T18:53:00","date_gmt":"2021-03-24T18:53:00","guid":{"rendered":"https:\/\/wp.bridgewater.edu\/ID\/?p=1423"},"modified":"2021-08-03T18:56:06","modified_gmt":"2021-08-03T18:56:06","slug":"new-it-help-desk-platform-new-canvas-feature","status":"publish","type":"post","link":"https:\/\/wp.bridgewater.edu\/ID\/2021\/03\/24\/new-it-help-desk-platform-new-canvas-feature\/","title":{"rendered":"NEW! IT Help Desk Platform &#038; NEW Canvas Feature!"},"content":{"rendered":"\n<iframe src=\"https:\/\/bridgewater.app.box.com\/embed\/s\/cll1u7zw62w4e78w7fhiv5uycjb703lr?sortColumn=date&#038;view=list\" width=\"800\" height=\"550\" frameborder=\"0\" allowfullscreen webkitallowfullscreen msallowfullscreen><\/iframe>\n\n\n\n<p>Did&nbsp;you&nbsp;know?&nbsp;<strong>&nbsp;There is a new feature in Canvas!&nbsp; The IT Center has a NEW Help Desk platform!&nbsp;<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/bridgewater.box.com\/s\/cll1u7zw62w4e78w7fhiv5uycjb703lr\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/bridgewater.box.com\/s\/cll1u7zw62w4e78w7fhiv5uycjb703lr <\/a><a href=\"https:\/\/bridgewater.box.com\/s\/cll1u7zw62w4e78w7fhiv5uycjb703lr\"><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Guides Mentioned in the Video:<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Check out the&nbsp;NEW&nbsp;Helpdesk by going to&nbsp;<a href=\"https:\/\/services.bridgewater.edu\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/services.bridgewater.edu\/<\/a><ul><li><a href=\"https:\/\/services.bridgewater.edu\/TDClient\/2475\/Portal\/Requests\/TicketRequests\/NewForm?ID=WZowfm3D8-E_\" target=\"_blank\" rel=\"noreferrer noopener\">Submit tickets online<\/a><\/li><li><a href=\"https:\/\/services.bridgewater.edu\/TDClient\/2475\/Portal\/KB\/\" target=\"_blank\" rel=\"noreferrer noopener\">View the&nbsp;Knowledge Base<\/a><\/li><li>You&nbsp;can still email&nbsp;<a href=\"mailto:help@bridgewater.edu\" target=\"_blank\" rel=\"noreferrer noopener\">help@bridgewater.edu<\/a><\/li><\/ul><\/li><li><a href=\"https:\/\/community.canvaslms.com\/t5\/Releases\/Canvas-Release-Notes-2021-03-20\/ta-p\/446668#toc-hId--1385762264\" target=\"_blank\" rel=\"noreferrer noopener\">Reassigning an assignment<\/a>&nbsp;&nbsp;(NEW FEATURE ALERT!)<\/li><li>Have ideas for things&nbsp;you&nbsp;want to see? Contact Melanie or Emily!<\/li><\/ul>\n\n\n\n<p>The IT Center is offering drop-in Zoom sessions for Q&amp;As.\u00a0Please feel free to drop in with any questions\u00a0you\u00a0have or just to say hi.\u00a0\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Tuesday, March 30<sup>th<\/sup>&nbsp;at 10:30&nbsp;<\/li><li>Tuesday, April 13<sup>th<\/sup>&nbsp;at 10:30&nbsp;<\/li><li>Tuesday, April 27<sup>th<\/sup>&nbsp;at 10:30<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Did&nbsp;you&nbsp;know?&nbsp;&nbsp;There is a new feature in Canvas!&nbsp; The IT Center has a NEW Help Desk platform!&nbsp; https:\/\/bridgewater.box.com\/s\/cll1u7zw62w4e78w7fhiv5uycjb703lr Guides Mentioned in the Video: Check out the&nbsp;NEW&nbsp;Helpdesk by going to&nbsp;https:\/\/services.bridgewater.edu\/ Submit tickets online View the&nbsp;Knowledge Base You&nbsp;can still email&nbsp;help@bridgewater.edu Reassigning an assignment&nbsp;&nbsp;(NEW FEATURE ALERT!) Have ideas for things&nbsp;you&nbsp;want to see? Contact Melanie or Emily! The IT Center [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[62,8,55,60,54,56,57,58,59,61],"class_list":["post-1423","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-assignment","tag-canvas","tag-desk","tag-feature","tag-help","tag-helpdesk","tag-it","tag-knowledgebase","tag-new","tag-reassign"],"_links":{"self":[{"href":"https:\/\/wp.bridgewater.edu\/ID\/wp-json\/wp\/v2\/posts\/1423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wp.bridgewater.edu\/ID\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wp.bridgewater.edu\/ID\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wp.bridgewater.edu\/ID\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/wp.bridgewater.edu\/ID\/wp-json\/wp\/v2\/comments?post=1423"}],"version-history":[{"count":1,"href":"https:\/\/wp.bridgewater.edu\/ID\/wp-json\/wp\/v2\/posts\/1423\/revisions"}],"predecessor-version":[{"id":1424,"href":"https:\/\/wp.bridgewater.edu\/ID\/wp-json\/wp\/v2\/posts\/1423\/revisions\/1424"}],"wp:attachment":[{"href":"https:\/\/wp.bridgewater.edu\/ID\/wp-json\/wp\/v2\/media?parent=1423"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wp.bridgewater.edu\/ID\/wp-json\/wp\/v2\/categories?post=1423"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wp.bridgewater.edu\/ID\/wp-json\/wp\/v2\/tags?post=1423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}